Customer journey map template on Figma by Maë

Our Customer Journey Map Template for Figma by Maë offers a holistic view of your customers' journey through your product or service. Break down each step, identify touch points and understand the associated emotions to optimize every interaction. A powerful visual representation to align your team with your customers' real needs. ✨

Set contents :

〰️ Template explanation

〰️ Product/Service Discovery Section

〰️ Contact Points and Key Interactions

〰️ Conversion and Purchase Stages

〰️ Customer Support Moments

〰️ Satisfaction and Loyalty Moments

〰️ Area for Improvement Opportunities

Each element of the template is editable, allowing you to adjust the timeline, colors and annotations to accurately reflect your users' unique experience.

Benefits :

〰️ Global Understanding: Visualize the entire customer journey for an in-depth understanding of interactions.

〰️ Team Alignment: Easily share the Customer Journey Map with your team to ensure a shared vision and effective collaboration.

〰️ Opportunity Identification: Pinpoint critical moments to optimize the experience and build customer loyalty.

〰️ Easy Customization: Customize each element of the template to match your specific product or service.